More information about what you get

Video course

You'll learn using easy-to-follow on-screen videos which you can pause, re-run and revisit as often as you like.
The course is arranged into modules, each with several lessons. Refer to the course content for more details on what's covered. You can choose which module (or lesson) to review at any time.

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Managing Difficult Employees

Interactive course with workbook

SPRING SPECIAL pricing (RRP $ 47.00)

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Qty
Unit cost
Total
 
1
$ 18.99
$ 18.99
5
$ 17.09
$ 85.45
10
$ 15.19
$ 151.90
50
$ 12.72
$ 636.00
100
$ 9.49
$ 949.00

Options for your Shopping Cart

Interactive course with workbook

SPRING SPECIAL pricing (RRP $ 47.00)

Click on your choice [ it can be removed or edited in the cart ]

Qty
Unit cost
Total
 
1
$ 18.99
$ 18.99
5
$ 17.09
$ 85.45
10
$ 15.19
$ 151.90
50
$ 12.72
$ 636.00
100
$ 9.49
$ 949.00
Home   >  Leadership & Management   >  Team Leadership & Supervisor Skills   > 
Managing Difficult Employees

Managing Difficult Employees

A Premier Team Leadership & Supervisor Skills training course from ZandaX

Your expert, effective online solution for learning managing difficult employees

Quick Summary: What You Get

About the Course
- Get an overview of what the course covers
Why Are People Difficult?
- Gain perspective on the number of people who are "difficult"
Dealing with Disengaged Staff
- Identify Deflectors and Non-Team Players, and deal with them positively
Dealing with Antagonists
- Identify Negative Personalities and Trouble Makers, and deal with them positively
Round-Up Exercise
- Wrap up the course with a quick round-up exercise
Course Wrap Up
- Have a quick review, with key takeaways, of what you have learned
Workbook Download
- Interactive Workbook & Action Plan: Get the most from your course!

Who's this course for?

If you manage a team, you will encounter difficult employees along the way, some of whom can leave you lost for ideas. So if you want to solve a current problem, or gear up to be able to deal with problem people in the future, then this course is for you!

Course requirements

There are no prior requirements, and even if you don't manage a team, you may enjoy seeing how difficult employees affect a team -- and how to deal with them.

Course type

This course is a PREMIUM course : Our latest generation of video lessons supported by interactive on-screen content, a workbook with your Personal Action Plan and an end-course skills test.
It comes with a 12-month license, giving you unlimited 24/7 access for each user.

Managing Difficult Employees

Click to see a quick overview

Grab Our
SPRING SPECIAL ...

$ 18.99
  $ 47.00
Quantity discounts available

Course benefits

Dealing With Difficult Employees Needs a Plan!

Most employees are absolutely fine, and some are great!
But there's often a small contingent who cause more trouble than the rest combined, and who present problems because their actions are often minor, or "under the radar" -- but their effect is negative, long term -- and destabilizing.

This course has been created to solve this problem!
It's written by people with many years of experience in handling these situations, and every one of our many scenarios has solutions that have been used -- with success -- in real life.

It's also deliberately structured so that you can use it to address the difficult people you need to deal with right now,

And of course, you can use its lessons as a permanent guide to managing difficult people for many years to come!

And there's a great 34-page workbook...

Get your own flexible, results-focused downloadable workbook.

The workbook features:

  • Exercises to carry out as you go
  • Space for your own notes
  • Apply the lessons to your own life
  • The ZandaX Personal Action Plan

Course content in detail

Click a RH arrow   (
)   to reveal the lessons

01
About the Course
1 section
»
What's in the Course?

02
Why Are People Difficult?
1 section
»
Why Are People Difficult?

03
Dealing with Disengaged Staff
7 sections
»
What You Will Learn
»
Your Objectives
»
Managing DEFLECTORS
»
Managing NON-TEAM PLAYERS
»
Fixing Your Problems with Disengaged Staff
»
Key Takeaways
»
Module Test

04
Dealing with Antagonists
7 sections
»
What You Will Learn
»
Your Objectives
»
Managing TROUBLE MAKERS
»
Managing NEGATIVE PERSONALITIES
»
Fixing Your Problems with Antagonists
»
Key Takeaways
»
Module Test

05
Round-Up Exercise
1 section
»
Categorizing Difficult Employees

06
Course Wrap Up
»
Course Summary

07
Workbook Download
»
Interactive Workbook Download

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What learners say about ZandaX

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"Very helpful that the course was broken down into relateable sections."
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"Great tips on how to manage on the basis of trust"
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review score of 4.5
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Arianna Collins
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"This is the toughest part of my job and the course has simplified a lot of issues"
Drew Zimmerman
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review score of 5.0
Conflict Management & Resolution
"I got a solid understanding of dealing with conflict with the video lessons."
G Hughes
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"Now I know how to set goals for myself, and my team. Thankyou"
Reginald Kane
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"The workbook provided excellent support for reinforcing the video content."
Aviana Hampton
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"The course deals with a really tough subject in a simple no-nonsense way"
C McLaughlin
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Grab Our
SPRING SPECIAL ...

$ 18.99
  $ 47.00
Quantity discounts available

More information

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