More information about what you get

Video course

You'll learn using easy-to-follow on-screen videos which you can pause, re-run and revisit as often as you like.
The course is arranged into modules, each with several lessons. Refer to the course content for more details on what's covered. You can choose which module (or lesson) to review at any time.

Options for your Shopping Cart

Effective Communication Skills

Interactive course with workbook & certificate

SPRING SPECIAL pricing (RRP $ 89.00)

Click on your choice [ it can be removed or edited in the cart ]

Qty
Unit cost
Total
 
1
$ 12.99
$ 12.99
5
$ 11.69
$ 58.45
10
$ 10.39
$ 103.90
50
$ 8.70
$ 435.00
100
$ 6.49
$ 649.00

Options for your Shopping Cart

Interactive course with workbook & certificate

SPRING SPECIAL pricing (RRP $ 89.00)

Click on your choice [ it can be removed or edited in the cart ]

Qty
Unit cost
Total
 
1
$ 12.99
$ 12.99
5
$ 11.69
$ 58.45
10
$ 10.39
$ 103.90
50
$ 8.70
$ 435.00
100
$ 6.49
$ 649.00
Home   >  Personal Development   >  Communication Skills   > 
Effective Communication Skills

Effective Communication Skills

A Premier Communication Skills training course from ZandaX

Your expert, effective online solution for learning communication skills

Quick Summary: What You Get

How Communication Works
- See how different styles of communication work
Face-to-Face Communication
- Become much more effective in face-to-face encounters
Telephone Communication
- Get more successful by adopting easily-learned skills
Written Communication
- Transform the quality and impact of your writing
Questioning and Listening Skills
- Learn the core skills that underpin all successful communication
How to be an Effective Communicator
- Improve communication by looking at your self-image and preconceptions
Overcoming Communication Problems
- Learn how to deal with barriers, opposition, conflict and more
Getting Better Outcomes
- See how planning and thinking ahead lay the basis for great outcomes

Who's this course for?

Anyone who wants to improve their communication skills, or those of people they manage, so they are more effective.

Course requirements

There are no pre-course requirements: whether you're new to training or have attended courses before, you'll find our style of presenting the subject matter to be engaging, useful and easy to retain.

Course type

This course is a VIDEO course Master Class : Multiple modules delivered through video lessons with a workbook & Personal Action Plan, skills test and certificate.
It comes with a 12-month license, giving you unlimited 24/7 access for each user.

CPD accredited course

CPD accredited course
This course is CPD accredited, which means that not only has it been rigorously assessed in terms of content and quality by the CPD, but upon successful completion of the course, you will be able to download your own official CPD certificate.

See How to Use Communication Skills in All Areas of Your Life

Watch the video to learn more about our Communication Skills courses

Grab Our
SPRING SPECIAL ...

$ 12.99
  $ 89.00
Quantity discounts available

Course benefits

Effective Communication Creates a Happy Life!

Think of how poor communication skills create confusion. People need to guess what you want – and often guess wrong.

We teach you how to improve your communication skills by looking at oral, written, verbal and non-verbal communication, from a basic level upwards. It's the most popular course we deliver – and no wonder.

By making the way we communicate positive and clear, our relationships – and our lives – run more smoothly. Things get done more efficiently; people pay attention to us; things just work better!

So if you think that a communication skills course won't make you happier, then you should give this one a try!

And there's a great workbook...

Get your own flexible, results-focused downloadable workbook.

The workbook features:

  • Exercises to carry out as you go
  • Space for your own notes
  • Apply the lessons to your own life
  • The ZandaX Personal Action Plan

Course content in detail

Click a RH arrow   (
)   to reveal the lessons

01
How Communication Works
8 sections
»
What are Good Commmunication Skills?
»
The Dynamics of Communication
»
Communication is a Two Way Street
»
The Four-Step Cycle of Communication
»
The 6 Cs of Communication
»
Five Communication Styles
»
Identifying and Adjusting your Communication Style
»
Influence or Persuade?

02
Face-to-Face Communication
6 sections
»
The Three Components of Communication
»
Body Language and Non-Verbal Messages
»
Using the Right Words
»
On the Front Foot: Being Positive
»
Getting Your Appearance Right
»
First Impressions

03
Telephone Communication
5 sections
»
Advantages of Telephone Communication
»
Factors of Voice
»
Disadvantages of Telephone Communication
»
Improving Telephone Communication
»
Overcoming the Challenges of Telephone Communication

04
Written Communication
7 sections
»
The Power of Words
»
Right First Time
»
Keep it Concise
»
Address Your Target
»
Keep it Simple
»
Your Three Stage Structure
»
Quick Tips for Types of Messages

05
Questioning and Listening Skills
9 sections
»
Verbal Communication Skills
»
How Asking Question Helps You
»
Open and Closed Questions
»
The Funnel
»
The Five Levels of Listening
»
Active Listening
»
Non-Verbal Signs of Active Listening
»
Verbal Signs of Active Listening
»
Wrap Up: The Two Stages

06
How to be an Effective Communicator
10 sections
»
The Wheel of Communication
»
Getting your Self-Image Right
»
Is your Self Image Correct?
»
How to Find Out What Others Think About You
»
Asking for Feedback
»
Your History - Experiences
»
Your Preconceptions - Stereotyping
»
Prejudices
»
Dismantling Your Assumptions
»
Your Level of Understanding

07
Overcoming Communication Problems
6 sections
»
Why Communication Goes Wrong
»
Overcoming Barriers to Communication
»
Dealing With Opposition
»
Dealing With Conflict
»
Delivering Difficult Messages
»
Four Tips for Delivering Difficult Messages

08
Getting Better Outcomes
5 sections
»
Getting Better Outcomes
»
Intimidation: Good and Bad
»
The Effect of Location
»
Timing: What's Best for Them
»
Best Practices For Communicating Effectively

Related courses people also buy:

See these SPRING SPECIAL prices!
How Communication Works
How Communication Works
[Video / Interactive options]
Normal price: $25.00
$9.99
Course description
Summary
Includes the Basics of Good Communication, Rules and Styles of Communication, Your Communication Style
[ close ]
Assessing Your Communication Style
Assessing Your Communication Style
[Video / Interactive options]
Normal price: $25.00
$9.99
Course description
Summary
Includes Interaction & Your Self Image, Clarifying Opinions & Objectives, Your Preconceptions & Prejudices
[ close ]
Overcoming Communication Problems
Overcoming Communication Problems
[Video / Interactive options]
Normal price: $25.00
$9.99
Course description
Summary
Includes Identifying Problems, Dealing With Opposition & Conflict, Handling Difficult Messages
[ close ]
Being a Better Communicator
Being a Better Communicator
[Video / Interactive options]
Normal price: $25.00
$9.99
Course description
Summary
Includes Using Assertiveness & Intimidation, Where & When to Communicate, 5 Best Practices
[ close ]
Questioning Skills & Active Listening
Questioning Skills & Active Listening
[Video / Interactive options]
Normal price: $25.00
$9.99
Course description
Summary
Includes Verbal Skills and Asking Questions, Open and Closed Questions, The Five Levels of Listening, Active Listening
[ close ]
Effective Face to Face Communication
Effective Face to Face Communication
[Video / Interactive options]
Normal price: $25.00
$9.99
Course description
Summary
Includes About Face to Face Communication, Starting Off Right, Rules for Success
[ close ]
Getting More From the Telephone
Getting More From the Telephone
[Video / Interactive options]
Normal price: $25.00
$9.99
Course description
Summary
Includes Telephone Communication: The Good & Bad, Improving Your Telephone Communication, 7 Ways to Overcome Challenges on the Phone
[ close ]
Writing Skills & Best Practice for Social Media
Writing Skills & Best Practice for Social Media
[Video / Interactive options]
Normal price: $25.00
$9.99
Course description
Summary
Includes Using the Right Words, Writing Structure & Quick Tips, Writing for Maximum Effect, Creating & Managing Your Social Media Profile
[ close ]

What learners say about ZandaX

[Click the side arrows or the green dots below to see more]

review score of 5.0
Questioning, Listening & Face to Face Communication
"The instructor added a human touch that is missing in many animated courses."
Beatrice Fuller
Score: 5.0
review score of 5.0
Fixing Your Communication Problems
"The course had some really useful tips and was easy to understand."
Chris Bowman
Score: 5.0
review score of 5.0
Core Skills for Telephone, Writing and Social Media
"The course was just what I needed! and so easy to run"
Alfred Turner
Score: 5.0
review score of 5.0
The Nature of Good Communication
"I found the course interesting and rewarding."
Christian McMillan
Score: 5.0
review score of 5.0
Questioning, Listening & Face to Face Communication
"The course covered everything I wanted, and more besides."
Rayna Fox
Score: 5.0
review score of 5.0
Core Skills for Telephone, Writing and Social Media
"It was good to be able to pause and replay the videos as needed."
Alice Sheppard
Score: 5.0
review score of 4.5
Core Skills for Telephone, Writing and Social Media
"I liked how the course allowed me to track my progress through the workbook."
Samantha Crosby
Score: 4.5
review score of 5.0
The Nature of Good Communication
"I felt well supported by the detailed explanations in the videos."
Ila Bowman
Score: 5.0
review score of 5.0
Fixing Your Communication Problems
"I like the self-paced format, so I can learn at my own speed."
Anika Olson
Score: 5.0
review score of 5.0
Core Skills for Telephone, Writing and Social Media
"The course gave me solutions to specific challenges I face in my job."
Grey McCann
Score: 5.0
review score of 5.0
Questioning, Listening & Face to Face Communication
"These are core skills that I can use to make a difference from now on"
Violette Smith
Score: 5.0
review score of 5.0
Questioning, Listening & Face to Face Communication
"I would highly recommend this course to others."
B Black
Score: 5.0
review score of 5.0
The Nature of Good Communication
"I would recommend this course to my colleagues."
Hugo Middleton
Score: 5.0
review score of 5.0
Fixing Your Communication Problems
"The interactive elements really helped reinforce the material."
Linda Scott
Score: 5.0
review score of 5.0
Questioning, Listening & Face to Face Communication
"I gained practical skills that I can apply immediately. Thank you."
Kayleigh Rogers
Score: 5.0
review score of 5.0
Core Skills for Telephone, Writing and Social Media
"I'd highly recommend this course to anyone looking to improve their skills."
Mohamed Dean
Score: 5.0
review score of 5.0
Fixing Your Communication Problems
"The course has enabled me to fix a few problems with my communication!"
Felix Smith
Score: 5.0
review score of 5.0
The Nature of Good Communication
"Having a presenter talking to you is like having a one-to-one seminar!"
Rhett Barton
Score: 5.0
review score of 5.0
Fixing Your Communication Problems
"I appreciated the real-world examples and on-screen exercises."
Lyn Woodward
Score: 5.0
review score of 5.0
The Nature of Good Communication
"The trainer was knowledgeable and made complex topics sound simple"
Robert Carpenter
Score: 5.0
review score of 5.0
Effective Communication Skills Master Class
"Such a useful course."
Steff Harris
Score: 5.0
review score of 5.0
Effective Communication Skills Master Class
"Course covers so much in a short time: highly recommended."
Kamari Musa
Score: 5.0
review score of 5.0
Effective Communication Skills
"A really good start for self assessment on personal communication skills."
Sergiu Ungureanu
Score: 5.0
review score of 5.0
Effective Communication Skills
"Awesome! It is an easy to understand informational course. Thank you!"
JOSHUA LAU LEE THAI
Score: 5.0

Grab Our
SPRING SPECIAL ...

$ 12.99
  $ 89.00
Quantity discounts available

More information

Click for more about Communication Skills courses
Click for more about Personal Development courses
zandax online courses logo
"ZandaX courses are such great value, and with the help and support they provide, there's no better option in the market"
ZandaX LinkedIn logo
ZandaX YouTube logo
ZandaX FaceBook logo
 
All content © ZandaX 2025