SELECT modules.module_duration, modules.module_minutes FROM (product INNER JOIN modules ON product.data_id = modules.data_id) INNER JOIN coursemodule ON modules.module_id = coursemodule.module_id WHERE ((product.product_id)='SPSSUC')<
Understanding the Customer Courses Online

More information about what you get

Video course

You'll learn using easy-to-follow on-screen videos which you can pause, re-run and revisit as often as you like.
The course is arranged into modules, each with several lessons. Refer to the course content for more details on what's covered. You can choose which module (or lesson) to review at any time.

Options for your Shopping Cart

Understanding the Customer

Interactive course with workbook

SUMMER Offer pricing (RRP $ 38.99)

Click on your choice [ it can be removed or edited in the cart ]

Order Qty
Total cost
Unit cost
 
1
$ 12.99
$ 12.99
5
$ 61.70
$ 12.34
10
$ 119.50
$ 11.95
50
$ 584.50
$ 11.69
100
$ 1,104.00
$ 11.04

Options for your Shopping Cart

Understanding the Customer
&
Mastering Selling Skills

SUMMER Offer pricing

Click on your choice [ it can be removed or edited in the cart ]


Order Qty
Total cost
Unit cost
 
1
$ 42.99
$ 42.99
5
$ 204.95
$ 40.99
10
$ 399.90
$ 39.99
50
$ 1,949.50
$ 38.99
100
$ 3,699.00
$ 36.99

Options for your Shopping Cart

Interactive course with workbook

SUMMER Offer pricing (RRP $ 38.99)

Click on your choice [ it can be removed or edited in the cart ]

Order Qty
Total cost
Unit cost
 
1
$ 12.99
$ 12.99
5
$ 61.70
$ 12.34
10
$ 119.50
$ 11.95
50
$ 584.50
$ 11.69
100
$ 1,104.00
$ 11.04
Home   >  Sales and Presentations   >  Selling Skills   > 
Understanding the Customer

Understanding the Customer

A Premier Selling Skills training course from ZandaX

Quick Summary: What You Get

About the Course
- Get an overview of what the course covers
Identifying Your Customers
- Learn how to really get to know your customers and how they think
Recognizing What Your Customers Need
- See how to use your knowledge of your customers to identify their true needs
How to Conduct Customer Research
- Learn how to conduct simple but effective customer research
Course Wrap Up
- Summarize the key takeaways from the course

Course type

This course is a PARTNER course : Interactive video lessons, with lively and informative on-screen content.
It comes with a 6-month license, giving you unlimited 24/7 access for each user.

Grab Our
SUMMER Offer ...

$ 12.99
  $ 38.99
Quantity discounts available

Course benefits

Understand Your Customers to Perform Better

How well do you understand your customers?
Sales are much easier to make if you know who your customers are, and what they really need.

Customer research can help you build up a great profile of your customers, and this will help you to exceed their expectations.

Our Understanding the Customer course will show you how to discover who your customers are, how to work out what they need, and how you can do effective customer research.

Accessibility
This course comes with transcripts so people have text options for all media, subtitles for all videos and is screen reader friendly with alternative text.

Course content in detail

Click a RH arrow   (
)   to reveal the lessons

01
About the Course

02
Identifying Your Customers

03
Recognizing What Your Customers Need

04
How to Conduct Customer Research

05
Course Wrap Up

People also bought

See these SUMMER Offer prices!
Mastering Selling Skills
Mastering Selling Skills
[Interactive course]
Normal price: $81.99
$29.99
Course description
Summary
Includes introduction to selling, managing customer needs, outbound calling, closing the sale, negotiating
[ close ]
Features & Benefits and How to Use Them
Features & Benefits and How to Use Them
[Interactive course]
Normal price: $38.99
$12.99
Course description
Summary
Includes features, advantages & benefits, emotivators, presenting, choice, decisions
[ close ]
Overcoming Objections In the Buying Process
Overcoming Objections In the Buying Process
[Interactive course]
Normal price: $38.99
$12.99
Course description
Summary
Includes types of objections, how to recognize them, dealing with them confidently
[ close ]
Closing The Sale With Confidence
Closing The Sale With Confidence
[Interactive course]
Normal price: $38.99
$12.99
Course description
Summary
Includes positivity, four closes, buying signals, price questions, staying alert
[ close ]
Advanced Selling Techniques
Advanced Selling Techniques
[Interactive course]
Normal price: $38.99
$12.99
Course description
Summary
Includes up-selling & cross-selling, how to advise, not sell, listening to & observing the customer
[ close ]
Remote Selling
Remote Selling
[Interactive course]
Normal price: $38.99
$12.99
Course description
Summary
Includes the benefits of remote selling, the ideal working environment, best practice for increasing sales
[ close ]
Selling in a Digital World
Selling in a Digital World
[Interactive course]
Normal price: $38.99
$12.99
Course description
Summary
Includes building trust online, using digital tools & analysis, exceptional customer service online
[ close ]

Courses frequently bought together

These courses are frequently purchased together.
Add them both to your cart now to get EVEN MORE benefit from your training!
Understanding the Customer
Understanding the Customer
Normal price: $38.99
{This course}
Click for a quick summary...
Summary
Includes identifying your customers, recognizing their needs, conducting customer research
[ close ]
Mastering Selling Skills
Mastering Selling Skills
Normal price: $81.99
{Related course}
Click for a quick summary...
Summary
Includes identifying your customers, recognizing their needs, conducting customer research
[ close ]
See pricing options
Both courses

RRP: $120.99
You pay: $42.99
DISCOUNT: 64%

Grab Our
SUMMER Offer ...

$ 12.99
  $ 38.99
Quantity discounts available
zandax online courses logo
"ZandaX courses are such great value, and with the help and support they provide, there's no better option in the market"
ZandaX LinkedIn logo
ZandaX YouTube logo
ZandaX FaceBook logo
 
All content © ZandaX 2024