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More information about what you get

Video course

You'll learn using easy-to-follow on-screen videos which you can pause, re-run and revisit as often as you like.
The course is arranged into modules, each with several lessons. Refer to the course content for more details on what's covered. You can choose which module (or lesson) to review at any time.

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Satisfying Challenging Customers

Interactive course with workbook

SPRING SPECIAL pricing (RRP $ 65.00)

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Unit cost
Total
 
1
$ 23.99
$ 23.99
5
$ 22.79
$ 113.95
10
$ 22.07
$ 220.70
50
$ 21.59
$ 1,079.50
100
$ 20.39
$ 2,039.00
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Options for your Shopping Cart

Interactive course with workbook

SPRING SPECIAL pricing (RRP $ 65.00)

Click on your choice [ it can be removed or edited in the cart ]

Qty
Unit cost
Total
 
1
$ 23.99
$ 23.99
5
$ 22.79
$ 113.95
10
$ 22.07
$ 220.70
50
$ 21.59
$ 1,079.50
100
$ 20.39
$ 2,039.00
Close
Home   >  Service & Support   >  Customer Service   > 
Satisfying Challenging Customers

Satisfying Challenging Customers

A Premier Customer Service training course from ZandaX

Your expert, effective online solution for

Quick Summary: What You Get

★ The Process
- Learn how to recognize - and deal with - different types of challenging customer
★ The Uncommunicative Customer
- Learn how to deal with - and help - uncommunicative customers
★ The Uninformed Customer
- Learn how to deal with - and help - uninformed customers
★ When the Customer is Wrong
- Learn what to do when the customer is wrong
★ The Rude Customer
- Learn how to deal with - and help - rude customers
★ The Undecided Customer
- Learn how to deal with - and help - undecided customers

Course type

This course is a PARTNER course : Interactive video lessons, with lively and informative on-screen content.
It comes with a 6-month license, giving you unlimited 24/7 access for each user.

Grab Our
SPRING SPECIAL ...

63% off
$ 23.99
  $ 65.00
Quantity discounts available
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Course benefits

Don't Let Difficult Customers Ruin Your Life!

As every customer service team member knows, every customer is different!
And some customers are challenging, invariably because they always seem to be unsatisfied despite your best efforts.

Our Satisfying Challenging Customers course shows you common situations that involve challenging customers, and how to use a friendly, calm and professional approach to overcome the difficulties they create.

The course will enable you to decide on the best course of action so that customers you deal with are handled professionally, competently -- and often very satisfied!

Course content in detail

Click a RH arrow   (
)   to reveal the lessons
01
The Process
4 sections
»
Recognizing the Type of Customer
»
Identifying the Root Causes
»
Looking at the Customer's "If only(s)"
»
Fulfilling the Customer's "If only(s)"
02
The Uncommunicative Customer
2 sections
»
Using the Process
»
Helping Uncommunicative Customers
03
The Uninformed Customer
2 sections
»
Using the Process
»
Helping Uninformed Customers
04
When the Customer is Wrong
2 sections
»
Using the Process
»
Helping Customers Who are Wrong
05
The Rude Customer
2 sections
»
Using the Process
»
Helping Rude Customers
06
The Undecided Customer
2 sections
»
Using the Process
»
Helping Undecided Customers
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What learners say about ZandaX

[Click the side arrows or the green dots below to see more]

review score of 5.0
Satisfying Challenging Customers
"The course content was rich and full of valuable insights."
Samantha Day
5.0
review score of 5.0
Satisfying Challenging Customers
"Amazing how much I realized I wasn't doing with difficult customers!"
Catalina Hodges
5.0

Grab Our
SPRING SPECIAL ...

63% off
$ 23.99
  $ 65.00
Quantity discounts available
Buy Now
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