More information about what you get

Video course

You'll learn using easy-to-follow on-screen videos which you can pause, re-run and revisit as often as you like.
The course is arranged into modules, each with several lessons. Refer to the course content for more details on what's covered. You can choose which module (or lesson) to review at any time.

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Handling Common Complaints

Interactive course with workbook

SPRING SPECIAL pricing (RRP $ 65.00)

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Qty
Unit cost
Total
 
1
$ 23.99
$ 23.99
5
$ 22.79
$ 113.95
10
$ 22.07
$ 220.70
50
$ 21.59
$ 1,079.50
100
$ 20.39
$ 2,039.00

Options for your Shopping Cart

Interactive course with workbook

SPRING SPECIAL pricing (RRP $ 65.00)

Click on your choice [ it can be removed or edited in the cart ]

Qty
Unit cost
Total
 
1
$ 23.99
$ 23.99
5
$ 22.79
$ 113.95
10
$ 22.07
$ 220.70
50
$ 21.59
$ 1,079.50
100
$ 20.39
$ 2,039.00
Home   >  Service & Support   >  Customer Service   > 
Handling Common Complaints

Handling Common Complaints

A Premier Customer Service training course from ZandaX

Your expert, effective online solution for learning handling common complaints

Quick Summary: What You Get

Introduction
- Get an overview of what the course covers
Common Customer Complaints
- Learn how to recognize common complaints
Listening and Communicating
- See how to respond appropriately to complaints
Creating a Positive Customer Experience
- Understand how to change a negative into a positive
Summary
- Summarize the key takeaways from the course

Course type

This course is a PARTNER course : Interactive video lessons, with lively and informative on-screen content.
It comes with a 6-month license, giving you unlimited 24/7 access for each user.

Grab Our
SPRING SPECIAL ...

$ 23.99
  $ 65.00
Quantity discounts available

Course benefits

Great Customer Service is the Only Option!

Like it or not, dealing with complaints is a big part of business life. And providing great customer service is the only viable route to take.

This means that you need to know how to deal with complaints in a way that doesn't just solve problems, it creates happy customers.

Our Handling Common Complaints course provides guidance on the types of customer complaints you'll see often, and how best to deal with them.

We show you how complaints give you the opportunity to show off just how good your customer-service skills are, and keep your customers smiling.

By the end of this course, you have the tools to turn disgruntled complainers into loyal customers for life!

Course content in detail

Click a RH arrow   (
)   to reveal the lessons

01
Introduction

02
Common Customer Complaints
4 sections
»
Broken Product
»
Product/Service Unavailable
»
Bad Prior Experiences
»
Long Wait in Queue

03
Listening and Communicating
1 section
»
How to Respond Appropriately

04
Creating a Positive Customer Experience
1 section
»
How to Change a Negative into a Positive

05
Summary

What learners say about ZandaX

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review score of 5.0
Satisfying Challenging Customers
"The course content was rich and full of valuable insights."
Samantha Day
Score: 5.0
review score of 5.0
Satisfying Challenging Customers
"Amazing how much I realized I wasn't doing with difficult customers!"
Catalina Hodges
Score: 5.0

Grab Our
SPRING SPECIAL ...

$ 23.99
  $ 65.00
Quantity discounts available

More information

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