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Customer Persuasion
Interactive course with workbook
SPRING SPECIAL pricing (RRP $ 65.00)
Click on your choice [ it can be removed or edited in the cart ]
Qty |
Unit cost |
Total |
|
1 |
$ 23.99 |
$ 23.99 |
|
5 |
$ 22.79 |
$ 113.95 |
|
10 |
$ 22.07 |
$ 220.70 |
|
50 |
$ 21.59 |
$ 1,079.50 |
|
100 |
$ 20.39 |
$ 2,039.00 |
|
Options for your Shopping Cart
Interactive course with workbook
SPRING SPECIAL pricing (RRP $ 65.00)
Click on your choice [ it can be removed or edited in the cart ]
Qty |
Unit cost |
Total |
|
1 |
$ 23.99 |
$ 23.99 |
|
5 |
$ 22.79 |
$ 113.95 |
|
10 |
$ 22.07 |
$ 220.70 |
|
50 |
$ 21.59 |
$ 1,079.50 |
|
100 |
$ 20.39 |
$ 2,039.00 |
|
Persuading people is a key skill in customer service. Being able to influence others through persuasion helps you in many ways, and many of these can relate to your personal life too!
Even if a customer knows exactly what they want, surely it's best just to agree?
Well not really. Suppose they want a solution to a problem that's unachievable or impractical. You need to steer them on to the right path.
With good persuasion skills, you can convince your customer that there’s a better way.
This course will show you how to do this most effectively.
