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Customer Empathy
Interactive course with workbook
SUMMER Offer pricing (RRP $ 38.99)
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$ 12.99 | $ 12.99 |
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Customer Empathy
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Customer Persuasion
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$ 36.99 | $ 36.99 |
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|
100 |
$ 3,099.00 | $ 30.99 |
Options for your Shopping Cart
Interactive course with workbook
SUMMER Offer pricing (RRP $ 38.99)
Click on your choice [ it can be removed or edited in the cart ]
Order Qty |
Total cost | Unit cost |
|
1 |
$ 12.99 | $ 12.99 |
|
5 |
$ 61.70 | $ 12.34 |
|
10 |
$ 119.50 | $ 11.95 |
|
50 |
$ 584.50 | $ 11.69 |
|
100 |
$ 1,104.00 | $ 11.04 |
What do you do when an emotional customer contacts you? You may want to listen to them and deal with their problem, but that often isn't enough to make the customer feel understood.
This is where empathy comes in. Having customer empathy means you can recognize and respond to your customers' feelings. And it will actually make your job easier too.
You'll be able to understand people better, deal with conflict, and pick up clues from their body language.
So if you're looking for a way to excel in your customer service role, by being able to engage with people a whole lot better, you've probably found it here!
