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Video course

You'll learn using easy-to-follow on-screen videos which you can pause, re-run and revisit as often as you like.
The course is arranged into modules, each with several lessons. Refer to the course content for more details on what's covered. You can choose which module (or lesson) to review at any time.

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Conflict Management & Resolution

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Interactive course with workbook

SITE RELAUNCH Offer pricing (RRP $ 78.99)

Click on your choice [ it can be removed or edited in the cart ]

Order Qty
Total cost
Unit cost
 
1
$ 19.99
$ 19.99
5
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$ 17.99
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$ 159.90
$ 15.99
50
$ 669.50
$ 13.39
100
$ 999.00
$ 9.99
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Home   >  Leadership & Management   >  Team Leadership & Supervisor Skills   > 
Conflict Management & Resolution

Conflict Management & Resolution

A Premier Team Leadership & Supervisor Skills training course from ZandaX

Quick Summary: What You Get

★ About the Course
- Get an overview of what the course covers
★ Conflict Management Essentials
- Understand what creates conflict and how to resolve it
★ Higher Level Conflict Resolution
- Use a structured, proven approach to resolving conflict
★ Course Wrap Up
- Have a quick review, with key takeaways, of what you have learned
★ Workbook Download
- Interactive Workbook & Action Plan: Get the most from your course!

Who's this course for?

Our Conflict Management & Resolution course has been developed to provide a solid understanding of conflict, how it arises, and how to deal with it in a positive and sustainable way.

Course requirements

There are no prior requirements, and even if you don't manage a team, you may find it useful to see how conflict arises -- and different ways of resolving it -- in non-work areas of your life.

Course type

This course is a PREMIUM course : Our latest generation of video lessons supported by interactive on-screen content, a workbook with your Personal Action Plan and an end-course skills test.
It comes with a 12-month license, giving you unlimited 24/7 access for each user.

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  $ 78.99
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Course benefits

Conflict doesn't happen every day!
But when it does, it can disrupt performance and poison long term relationships. And no matter how well you manage your team, conflict will flare up from time to time.

So you need to know how to deal with it, and be sure that everyone is as happy with the outcome as possible.

After taking this course, and with a little practice, you'll be able to:

  • Understand what conflict is and how it manifests itself
  • Draw up some simple strategies for resolving routine conflicts
  • Set up your own five step process for conflict resolution
  • Use the Thomas-Kilmann model to direct your approach to resolving conflict
  • Facilitate conflict resolution by working collaboratively
  • Be ready, and able, to intervene if discussions aren't going well

And there's a great 42-page workbook...

Get your own flexible, results-focused downloadable workbook.

The workbook features:

  • Exercises to carry out as you go
  • Space for your own notes
  • Apply the lessons to your own life
  • The ZandaX Personal Action Plan

Course content in detail

Click a RH arrow   (
)   to reveal the lessons
01
About the Course
1 section
»
What's in the Course?
02
Conflict Management Essentials
7 sections
»
What You Will Learn
»
Your Objectives
»
What is Conflict?
»
Simple Strategies for Routine Conflicts
»
5 Steps to Conflict Resolution
»
Key Takeaways
»
Module Test
03
Higher Level Conflict Resolution
7 sections
»
What You Will Learn
»
Your Objectives
»
Conflict Management: The Thomas-Kilmann Model
»
Facilitating Conflict: Working Collaboratively
»
Making an Intervention
»
Key Takeaways
»
Module Test
04
Course Wrap Up
»
Course Summary
05
Workbook Download
»
Workbook Download
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