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Video course

You'll learn using easy-to-follow on-screen videos which you can pause, re-run and revisit as often as you like.
The course is arranged into modules, each with several lessons. Refer to the course content for more details on what's covered. You can choose which module (or lesson) to review at any time.

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Effective Communication Skills

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Effective Communication Skills
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Interactive course with workbook & certificate

SITE RELAUNCH Offer pricing (RRP $ 88.99)

Click on your choice [ it can be removed or edited in the cart ]

Order Qty
Total cost
Unit cost
 
1
$ 12.99
$ 12.99
5
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$ 10.39
50
$ 435.00
$ 8.70
100
$ 649.00
$ 6.49
Home   >  Personal Development   >  Communication Skills   > 
Effective Communication Skills

Effective Communication Skills

A Premier Communication Skills training course from ZandaX

Quick Summary: What You Get

How Communication Works
- See how different styles of communication work
Face-to-Face Communication
- Become much more effective in face-to-face encounters
Telephone Communication
- Get more successful by adopting easily-learned skills
Written Communication
- Transform the quality and impact of your writing
Questioning and Listening Skills
- Learn the core skills that underpin all successful communication
How to be an Effective Communicator
- Improve communication by looking at your self-image and preconceptions
Overcoming Communication Problems
- Learn how to deal with barriers, opposition, conflict and more
Getting Better Outcomes
- See how planning and thinking ahead lay the basis for great outcomes

Who's this course for?

Anyone who wants to improve their communication skills, or those of people they manage, so they are more effective.

Course requirements

There are no pre-course requirements: whether you're new to training or have attended courses before, you'll find our style of presenting the subject matter to be engaging, useful and easy to retain.

Course type

This course is a VIDEO course : Video lessons with a workbook & Personal Action Plan, skills test and certificate.
It comes with a 12-month license, giving you unlimited 24/7 access for each user.

CPD accredited course

CPD accredited course
This course is CPD accredited, which means that not only has it been rigorously assessed in terms of content and quality by the CPD, but you have options to get your own official CPD certificate.

See How to Use Communication Skills in All Areas of Your Life

Watch the video to learn more about our Communication Skills courses

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Course benefits

Effective Communication Creates a Happy Life!

Think of how poor communication skills create confusion. People need to guess what you want – and often guess wrong.

We teach you how to improve your communication skills by looking at oral, written, verbal and non-verbal communication, from a basic level upwards. It's the most popular course we deliver – and no wonder.

By making the way we communicate positive and clear, our relationships – and our lives – run more smoothly. Things get done more efficiently; people pay attention to us; things just work better!

So if you think that a communication skills course won't make you happier, then you should give this one a try!

And there's a great workbook...

Get your own flexible, results-focused downloadable workbook.

The workbook features:

  • Exercises to carry out as you go
  • Space for your own notes
  • Apply the lessons to your own life
  • The ZandaX Personal Action Plan

Course content in detail

Click a RH arrow   (
)   to reveal the lessons

01
How Communication Works
8 sections
»
What are Good Commmunication Skills?
»
The Dynamics of Communication
»
Communication is a Two Way Street
»
The Four-Step Cycle of Communication
»
The 6 Cs of Communication
»
Five Communication Styles
»
Identifying and Adjusting your Communication Style
»
Influence or Persuade?

02
Face-to-Face Communication
6 sections
»
The Three Components of Communication
»
Body Language and Non-Verbal Messages
»
Using the Right Words
»
On the Front Foot: Being Positive
»
Getting Your Appearance Right
»
First Impressions

03
Telephone Communication
5 sections
»
Advantages of Telephone Communication
»
Factors of Voice
»
Disadvantages of Telephone Communication
»
Improving Telephone Communication
»
Overcoming the Challenges of Telephone Communication

04
Written Communication
7 sections
»
The Power of Words
»
Right First Time
»
Keep it Concise
»
Address Your Target
»
Keep it Simple
»
Your Three Stage Structure
»
Quick Tips for Types of Messages

05
Questioning and Listening Skills
9 sections
»
Verbal Communication Skills
»
How Asking Question Helps You
»
Open and Closed Questions
»
The Funnel
»
The Five Levels of Listening
»
Active Listening
»
Non-Verbal Signs of Active Listening
»
Verbal Signs of Active Listening
»
Wrap Up: The Two Stages

06
How to be an Effective Communicator
10 sections
»
The Wheel of Communication
»
Getting your Self-Image Right
»
Is your Self Image Correct?
»
How to Find Out What Others Think About You
»
Asking for Feedback
»
Your History - Experiences
»
Your Preconceptions - Stereotyping
»
Prejudices
»
Dismantling Your Assumptions
»
Your Level of Understanding

07
Overcoming Communication Problems
6 sections
»
Why Communication Goes Wrong
»
Overcoming Barriers to Communication
»
Dealing With Opposition
»
Dealing With Conflict
»
Delivering Difficult Messages
»
Four Tips for Delivering Difficult Messages

08
Getting Better Outcomes
5 sections
»
Getting Better Outcomes
»
Intimidation: Good and Bad
»
The Effect of Location
»
Timing: What's Best for Them
»
Best Practices For Communicating Effectively

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Courses frequently bought together

These courses are frequently purchased together.
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Effective Communication Skills
Effective Communication Skills
Normal price: $88.99
{This course}
Click for a quick summary...
Summary
Learn how to use great communication skills to be much more effective - and reduce your stress levels!
[ close ]
Effective Time Management
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Normal price: $88.99
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Both courses

RRP: $177.99
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DISCOUNT: 85%

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